National tourist organisations launch industry standard for UK tourism

As lockdown starts to lift, travellers dreaming of a trip to Britain once we can travel again will be interested to hear about ‘We’re Good To Go’.

Launched on 25 June by VisitEngland in partnership with the national tourist organisations of Northern Ireland, Scotland and Wales, this UK-wide industry standard and consumer mark will provide a ‘ring of confidence’ for visitors as the tourism sector works towards reopening.

The ‘We’re Good To Go’ mark means businesses can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and checked that they have the required processes in place, ensuring they can welcome visitors back with confidence.

The scheme is free to join and open to all businesses across the industry.

Tourism Minister Nigel Huddleston said: 

"I want to encourage the public to experience a great British holiday this summer and be confident that they can do so safely. 

"This new industry standard will show people that tourism businesses, destinations and attractions are adhering to the guidance. It puts safety first and is an important move in getting this industry back up and running."

VisitEngland Director Patricia Yates said:

“With millions of jobs and local economies across the country reliant on tourism it is essential that businesses can get up and running as soon as the respective Government advice allows to capture the peak British summer season.

“We want visitors to be able to enjoy their holidays and to support businesses to be confident they have the correct procedures in place. Our priority is to make sure tourism rebounds to once again become one of the most successful sectors of the UK economy and this ‘ring of confidence’ is a crucial step on the industry’s road to rebuilding.”

To obtain the mark businesses must complete a self-assessment through the online platform https://goodtogo.visitbritain.com/ including a check-list confirming they have put the necessary processes in place, before receiving certification and the We’re Good To Go mark for display in their premises and online.

Businesses across the UK are assessed according to their respective national guidance including the social distancing and cleanliness protocols that must be in place. In England businesses align with the UK Government’s official guidance for the sector including ‘Working Safely during COVID-19: Visitor Economy’. To give added reassurance, an ‘alert’ system ensures that businesses signed up to the standard are notified of any changes to the official guidance. A call-handling service provides support and assessors would also carry-out random spot-checks to ensure adherence.

The scheme has been developed in partnership with Tourism Northern Ireland, VisitScotland and Visit Wales to ensure a standard-led approach across the UK with input from more than 40 industry bodies including UKHospitality, the Association of Leading Visitor Attractions, the British Holiday & Home Parks Association, the British Beer and Pub Association and the National Caravan Council as well as destination management organisations across the country. The self-assessment includes specific guidelines for sectors including accommodation, visitor attractions, restaurants and pubs, business conference and events venues and tour and coach operators with signposting to further industry and trade association guidance as required. Every country will have the same mark with text variations and there is also a Welsh language version.

The We’re Good To Go scheme is being operated by VisitEngland who has been running assessment schemes for many years. 

Alongside the industry standard VisitEngland and VisitBritain are also launching a Know Before You Go public information campaign to support tourism as businesses start to re-open, reassuring visitors as restrictions are lifted by checking about what it is safe to do and when and sign-posting to information about destinations and available services before travelling. Those keen to find out more can also see further details from VisitBritain at Know Before You Go.